Are you looking to encourage growth and promote positive healthy lives? CONCERN is a non-profit human services organization dedicated to providing child welfare, juvenile justice, and behavioral health services to children and their families. Since 1978, CONCERN has brought hope, offered opportunity, and inspired change in the communities that we serve.
CONCERN is seeking a full time Crisis Co-responder in Wellsboro, Pennsylvania. Reporting directly to the Crisis Supervisor, the Co-Responder provides alternate care in the least restrictive environment through a coordinated system-wide approach to help referred individuals obtain appropriate rehabilitative services. The Co-Responder will support the enhancement of service delivery consistent with the existing standard of care in the field as well as participate in prevention activities with the goal of diversion through facilitating change in the county, leading key community workgroups and overseeing a county wide prevention campaign.
Education and Experience
· A Master’s degree in human services/criminal justice preferred with three (3) years’ experience working in mental health systems and forensics;
· A Bachelor’s degree in human services/criminal justice preferred with five (5) years’ experience working in mental health systems and forensics;
· Certification in Motivational Interviewing preferred
• Act 33, 73 and 34 clearances
• Excellent interpersonal communication skills
• Ability to work independently and on a team
• Strong attention to detail
• Ability to provide prompt response time
• Ability to organize, prioritize and multi-task
• Ability to read, write, communicate and understand directions
• Must be proficient in Microsoft Office applications
• Must possess a valid driver’s license
Duties and Responsibilities
• Acts as a liaison and provides linkage between the Criminal Justice Advisory Board, the Court, Human Services, and Mental Health and Drug and Alcohol services to improve communication and coordination amongst these groups and the larger community. This involves facilitating and leading the Stepping Up subcommittee of the Criminal Justice Advisory Board and a county wide suicide prevention and mental health awareness campaign.
• Gathers all necessary data and assists in preparation of reports regarding client treatment for funder and other entities as needed and appropriate.
• Conducts meetings, trainings and other activities for referrals to the co-responder program.
• Interprets and instills the philosophy and goals of the Co-responder Program to law enforcement and community organizations, the general public, and workforce development professionals with a focus on promoting and solidifying services to divert individuals from the criminal justice system and to cultivate a trauma informed care culture within these service systems.
• Develops and fosters relationships with volunteer groups, faith-based organizations and service providers to enhance mental health services.
• Follows up with service requests by the Police Department within one business day specifically to support those identified as needing mental health and/or drug and alcohol rehabilitation to divert them away from the criminal justice system or to decrease their length of incarceration. Obtain and/or review initial intake/referral/payer information and document in Electronic Health Record.
• Maintain client files in the Electronic Health Record.
• Participate in Quality Improvement Activities as requested.
• Contribute to a culture of compliance and a positive working environment.
• Conduct follow-up calls to consumers of Crisis Intervention Services in accordance with practice standards and program policy.
• Support, educate, and assist with training/mentoring other Crisis Intervention Specialists working in the crisis program.
• Maintain proper documentation of all consumer related contacts, and ensure documentation is concise, timely, and congruent with practice standards for crisis service delivery.
· Passes required clearances.
· Owns a valid driver’s license and able to travel.
· Possesses average proficiency in using Microsoft Office applications, relational databases and “typical” office equipment including but not limited to personal computers, calculators, fax machines, copiers/scanners and phones.
· Displays strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with an excellent attention to detail.
· Exhibits excellent written and verbal communication and interpersonal skills with the ability to build relationships as well as be effective independently.
· Demonstrates resourceful, proactive approaches to problem-solving and strong decision-making capabilities along with forward thinking that actively seeks opportunities and proposes solutions.
· Handles confidential information with discretion, adapts to various competing demands and displays a high quality of customer service and quick response.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Salary Range: $35,000 to $42,000 dependent on experience (DOE)*
• Health Savings Account
• Tuition Reimbursement
Job Type: Full-time